About us

Who we Are

Kastommed BPO is a dynamic, people-centric, service support company, offering Business Process Management/Outsourcing (BPM/O) services to companies globally.

Specializing in voice and back-office services, we are committed to delivering exceptional customer experiences and efficient operational support to our clients.

Our Culture

We believe that our people are our greatest asset. Our team is composed of dedicated professionals who are passionate about providing top-notch services. We foster a supportive and inclusive work environment that encourages growth, innovation, and excellence.

Our Growth

Since our inception in 2023, Kastommed BPO has experienced swift growth, expanding our client base and service offerings.

Our success is driven by our commitment to the “People First” culture, quality services, Excellence and customer satisfaction.

Because we are Kastommed (read as Custom-Made), we curate the service that scratches just where your business itches! We design our service package based on your business needs.

Global Outlook

Aligned with Uganda’s National BPO Policy, we aim to position ourselves as a key player in the global outsourcing market.

Our strategic location, coupled with a skilled and English-proficient workforce, makes us an ideal partner for businesses worldwide seeking reliable BPO services.

Why Choose Kastommed BPO?

  • We are strict on neutrality of English accent at hiring for voice projects
  • We are meticulous at training
  • We are thorough at Quality Control
  • A competitive Manager-Agent Ratio
  • Great Client Satisfaction
  • A people-first approach that values employee well-being and client satisfaction.
  • Proven track record of rapid growth and service excellence.
  • Commitment to global standards and continuous improvement.

Vision

Drive Global Business Transformation using Tech-enabled CX Solutions

Mission

Provide Customized Business Process Management (BPM) Services to Businesses Globally

Kastommed-BPO-Solutions

Our Core Values

Collaboratively build world-class tech solutions with latest innovation, in an Industry customised manner.

Use the Tech solutions to connect with industry players/client. Also and most desired, connect the client with their customers across the globe.

Grow the customer base for the client, as we grow the client’s business. We grow to keep on top of the business, while we grow together as the Kastommed Team.

Sustain the growth and ensure that mechanisms for this growth trajectory continue upwards consistently.
And the cycle continues!

Our Trusted Partners

Join forces with industry leaders who rely on our expertise and innovation.

Our Testimonials

We are super excited with your quality of work. We like the professionalism. We are satisfied with the way you talk with our customers. You have taken labors to understand our industry and business model, and this has made you serve our clients to satisfaction. Your training for agents is thorough.
Angella
Choosing Kastommed BPO was one of our best business decisions this year. They helped make our operations more efficient and our sales shot up like we'd never witnessed.
Ronald
Working with Kastommed BPO has lifted the mundane task of calls from our office. My lean team can now refocus the efforts on more strategic work as Kastommed BPO takes care of our clients. We like their attention to detail and their dedication to excellence!
Darren

Industries we serve

Telecom

Telecom

Banking

Insurance

Insurance

Medical

Transport

We are Global!

Our Team

For your company, we enroll agents with education and training in your field/industry so that we are training them for one thing-Technology.
We work with very highly trained agents who handle your clients with care and precision. Our technology has a 99.99% uptime record.
Our Technical team works 24/7 to fix eventualities before they become emergencies.